Three ways into Fivexer: console, app, supervisor
Chapters
Every task passes through three people. One person sets it up, another does the work, and a lead on the floor keeps the day moving. Fivexer gives each of them their own way in, because they need different things and should not share one set of credentials.
The console, for the person who sets work up
The console is where you sign in with your email and manage everything about your team: people, skills, rules and settings. It is also where you answer for the work. On a busy day, Live ops is the screen to keep open, because it shows what is waiting and where it is stuck.
The worker app, for the people who do the work
Your crew never needs the console. They use the worker app, which has its own address and lives on their home screen. They sign in with an ID and a short PIN, so nobody needs an email account or a password to remember. When they open it, they see their own work and nothing else. The worker app page covers what it can do in more detail.
The supervisor board, for the lead on the floor
A supervisor opens the same app and sees a board instead of a queue. It answers one question quickly: is today under control? The board shows how much is waiting and how long the oldest task has waited, and below the counts the supervisor can approve time off and see who is on shift.
Why a supervisor signs in differently
A PIN is fine for a phone that gets passed around a site, but it should not unlock the whole team's work. So a supervisor signs in with a single use link sent by email, and that access can be limited to one workspace or to one crew in it. Many leads also take work themselves, so the header carries a switch between the board and their own queue.
You publish the worker app from the Worker portal page in the console, and you can open it as a supervisor from there too. The next guide follows a day in the worker app.
Transcriptthe full narration, 7 paragraphs
Every task passes through three people. One sets it up, another does the work, and a lead keeps the day moving. Each of them has their own way into Fivexer.
The console is for the person who sets work up and answers for it. You sign in with your email, and everything about your team is managed here. On a busy day, Live ops is the screen you keep open.
Your crew never needs the console. They get the worker app, which has its own address and lives on their home screen. They sign in with an ID and a short PIN, so there is no email account or password to lose.
A supervisor opens the same app and sees a board instead. It answers one question quickly: is today under control? Below the counts, they can approve time off and see who is on shift.
A supervisor is not just a worker with an extra box ticked. A PIN is fine for a phone passed around a site, but it should not unlock the whole team's work. That is why a supervisor signs in with a single use link sent by email. The link covers this workspace, or just one crew in it.
Many leads also take work themselves, so the switch sits in the header on both sides. They can move from the board to their own queue and back again, even though these are still two separate sign ins.
So there are three ways into one workspace. You publish the worker app from this page, and you can open it as a supervisor yourself. The next guide follows a full day in the worker app.