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Notes on routing, dispatch and queue design — how work gets to the right person. RSS

The BRCGS Training Matrix Is a Rota Problem

BRCGS audits reconcile your training matrix against the production rota. Why hygiene competence belongs on the shift as a hard gate, not in a spreadsheet.

Skills-Based Routing, Explained

What skills-based routing is, how it differs from round-robin and load-balanced assignment, and how vetoes, thresholds and fairness decide who gets each task.