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Notes on routing, dispatch and queue design — how work gets to the right person. RSS

How Rota Autopilot Plans, Checks and Publishes

Three questions set the dates. Autopilot asks the crew for wishes, plans against your rules and publishes when you say. What it does, and where it stops.

Why Your Rota Is Late Every Period

The next rota is always late, wishes arrive after you've started, and one sick call undoes a week. Work out what each period costs and when it should land.

Algorithmic Management Your Floor Will Accept

One in four EU workers already gets their schedule from software. How a warehouse or plant can let it hand out work and still keep people in charge.

The BRCGS Training Matrix Is a Rota Problem

BRCGS audits reconcile your training matrix against the production rota. Why hygiene competence belongs on the shift as a hard gate, not in a spreadsheet.

Skills-Based Routing, Explained

What skills-based routing is, how it differs from round-robin and load-balanced assignment, and how vetoes, thresholds and fairness decide who gets each task.