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Build or buy a routing engine
Six questions that decide it, the three cases where building your own is the right answer, and the parts of a build that nobody costs up front.
Fivexer
Guides
Maintained resources for the decisions and the work: decide, set up, operate. For dated notes and experiments, the blog; for using the product itself, the docs.
Decide
Whether to automate routing at all, and how to evaluate it without breaking the operation.
2 guides · read
PDF
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Shadow mode, before you cut over
Run the engine beside your dispatchers for four weeks and change nothing. You are not testing whether it works. You are finding the rules you never wrote down.
Agents and workflows
Working tools for processes that AI agents and people share: who owns each step, and why a job went where it did.
2 guides · read
Workflow orchestration: find the steps with no owner
Check a workflow for approvals with no deadline, failed results that move on as done and retries that act twice, then copy it as code.
AI agent observability: read a decision record
Paste a decision record and see which layer failed — the routing rules, eligibility, or the agent’s own run — with a map of what to log yourself.
More guides
The rest of the library.
8 guides · watch
1:51
Agents and people in one run: a weekly blog post
Watch three AI agents and an editor publish a weekly blog post in one run, see why each step went to whom, and save the run as a workflow for next week.
1:51
Plan for busy periods and read the forecast
Add a sale or holiday week as a busy period, see what it does to the rota, then use the forecast to raise a short shift before the rush.
1:13
Live ops on a busy morning: find stuck work fast
Use Live ops to see when work arrives faster than your team finishes it, find the lane that is stuck, fix it in one click, and clear what needs you.
1:40
Task deadlines: answer windows, ladders and finishes
Give every task a plan: how long a worker has to accept it, where it goes if nobody answers, when it must be finished, and what happens when it is late.
1:40
Skills and levels: send hard work to the right person
Grade your people from one to five on each skill, set how much they can hold, and give hard tasks a minimum level so they reach someone ready for them.
1:05
The Fivexer worker app: a day on the crew's phone
A crew member's day in the Fivexer worker app: sign in with a PIN, start a shift, accept or pass on tasks, add notes and photos, and take breaks.
1:49
Three ways into Fivexer: console, app, supervisor
Fivexer gives each role its own way in: the console for setting work up, the worker app for doing it, and a supervisor board for running the day.
1:16
Your first task in Fivexer, and who it goes to
Send your first task in a new Fivexer workspace, watch the engine choose who gets it and why, then pick it up on your phone in the worker app.