- How is a rota priced?
- By the number of people on it. The first 15 are free. Each person after that is €0.50 a month, on any plan. A rota uses little of the task allowance, so for most teams that is the whole bill.
- Are time tracking, leave and the worker app extra?
- No. Rota generation, shift cover, time and attendance, leave, the worker app and multiple sites are on every plan, Free included. Bigger plans add task volume, included people, history and support.
- Who counts as a person?
- Everyone in the workspace who works shifts or takes tasks. Managers who only use the console do not count. We count the most people you had during the month, so someone marked as left stops counting from the next month.
- What happens when the team grows?
- On Free, person 16 waits until you turn on Pay as you go, which has no monthly fee. On any paid plan nobody waits: each person past the plan's included number is €0.50 a month. Pro includes 100 people and Scale 500.
- What counts as a matched task?
- A task that is matched to a worker by the routing engine. Creating, queueing, and completing tasks are not metered independently — only the moment value is delivered.
- What happens when I hit the free-tier limit?
- Matching pauses once the free workspace reaches 10,000 matched tasks in a calendar month. New tasks keep queuing; nothing is dropped. Turn on Pay as you go to keep matching with no monthly fee — you only pay for what you use past the allowance — or upgrade to Pro or Scale.
- How do overages work on paid plans?
- Pro includes 50,000 matched tasks and bills €1.50 per additional 1,000. Scale includes 250,000 and bills €1.20 per additional 1,000. Overage is billed per task, so 1,500 over on Pro is €2.25.
- Can I self-host instead?
- Yes. The routing engine is open-source (MIT) and runs on your own Redis. To run the whole platform in your own infrastructure, take a self-hosted licence: €12,000 a year with 10 production workspaces and 50 workers for each. Each extra workspace is €10 a month (€6 past 50, €4 past 200) and each extra worker €0.25 a month. You can put your own brand on it and resell it. It covers the platform API and the worker portal; the management console is built for your stack, from €1,499.
- What does Enterprise cost?
- Enterprise starts at €799 a month, which is Scale’s price at Scale’s 250,000 matched tasks plus the enterprise commitments — a dedicated cell, SSO, a custom SLA and DPA, audit-log export and a named solutions engineer. Committed volume above that is €0.90 per 1,000. Where it runs, what support it carries and what we build with you are priced on top; the configurator on this page puts a figure on a configuration. Work built for you is billed at €99 + VAT an hour against a scope you approve first.
- When will I be charged?
- Not until checkout and billing are live. Today you can sign up and use the free tier (and any paid features included during launch) without a card. When billing starts, paid plans are invoiced monthly by Testreel OÜ (the company behind Fivexer), with payments processed by Mollie, an EU payment provider — cards or SEPA Direct Debit. Prices exclude VAT; VAT is added at checkout where required, and EU businesses with a valid VAT ID are reverse charged.
- Will the price change?
- We will email the account address at least 60 days before any published price change. Workspaces created during launch keep their free allowance for 6 months after that notice, and early paid customers keep their launch price for 12 months from first invoice.
