Fivexer
A woman at a desk with a laptop and an open notebook, on the phone, frowning slightly as she listens.

Product Agentic orchestration

Stop being the switchboard.

Right now every job goes through you: a call, a chat, a spreadsheet, a guess. 5xer knows who is on and who is qualified, and hands each step to the right person or AI agent for you.

Hand out your first job freeSee how it decides

Sound familiar? Your day, before 5xer

The questions that land on you, all day long.

  • Who’s free to take the Linden House call?Every morning
  • Is his electrical certificate still valid?Before every visit
  • Can anyone cover the night shift?Every sick call
  • The bot answered. So who approves the refund?Since you added AI

You’re the only system that knows the answers. And when you’re busy, on holiday or asleep, the work just waits.

A man at a cluttered desk with a phone to his ear, writing in a ledger, a two-way radio and a base station beside him.Three calls waiting · one person answering

01 What it costs you

Work rarely fails. It waits, and then it’s gone.

When the answers live in your head, a job sits in a group chat until you get to it. Your customer won’t complain. They’ll just call someone else next time.

  • The customer stops waiting

    You’re phoning round to find who’s free. They’re already phoning a competitor.

  • The wrong person turns up

    A lapsed certificate means a second visit, a complaint, and sometimes a fine.

  • Your best people quietly leave

    The same three names get every hard job, because they’re the ones you remember.

  • You pay for AI that sits idle

    Your agents can’t see the queue, so your people still do work an agent could finish.

The same call, two ways

Illustrative · hours after the call

By phone and chatno orchestration

With 5xerorchestrated

A second visit tomorrow. Residents without power overnight, and the care home is now looking at other contractors.

Fixed in one visit. The electrician was on shift and qualified, and every step is on record.

Your numbers What standing still costs

Example inputs. Move them to match your operation; the arithmetic is under the result.

What you stand to lose this year

€52,376

It never shows up as a line on a report. It shows up as customers who don’t come back.

About €52,376 a year at risk.

a month spent finding people
69 h
jobs a month that slip or are lost
12
lost for every week you wait
€1,008

Jobs per week × 4.33 weeks × share handed out by hand × share that slip × value of a job × 12 months. Your figures, not ours: 5xer doesn’t promise a saving. It removes the phoning round and the guessing.

02 The relief

Now picture the next call handled without you.

5xer asks the questions you ask today, who’s on, who holds the skill, is anyone missing, the moment a job arrives, for people and AI agents alike. You only hear about it when there’s a real gap.

Step 1 of 5

A job arrives with a goal.

A resident at Linden House calls in a power fault. The intake agent sets the priority and names what the visit needs: Electrical at level 3 or higher, in the North region.

Needs: Electrical 3+Region: NorthExecutor: person
The pool checked for this step: people and agents
WhoKindStatusElectricalResult
LeoPersonOn shiftLevel 4Checking
AmaraPersonOn shiftLevel 3Checking
PriyaPersonOff shiftLevel 4Checking
JonasPersonOn shiftPlumbing onlyChecking
MeiPersonOff shiftLevel 3Checking
SamPersonOn shiftLevel 2, needs 3Checking
Intake agentAgentConnectedTriageChecking
Report agentAgentOfflineReportsChecking

Checking the pool. Eight people and agents could be asked. Watch who drops out.

03 Real processes

The processes you run today. Minus the phoning round.

Agents do the reading, writing and ordering. People do the work that needs hands, a licence or a judgement call. And you hear about a gap before your customer does.

An electrician in a hard hat and work gloves fitting a meter box to a wall.Needs Electrical 3 or higher
Field service · electricalIllustrative

A power fault at a care home

Goal: power back on today, by a certified electrician.

  1. Triage the callIntake agent

    Reads the call, sets the priority and names the skill the visit needs.

  2. Visit and repairLeo · Electrical 4

    On shift, in the North region and at level 4, so he’s offered the job first.

  3. Order the partParts agent

    Orders the breaker from Leo’s visit notes while he’s still on site.

  4. Sign offSupervisor

    Approves the report the agent drafted, with the record attached.

What 5xer catchesSam is an electrician at level 2. The visit asks for level 3, so Sam is never offered it.

What happens todayA dispatcher rings round. The first electrician free goes without the certificate. A second visit, a complaint, maybe the contract.

04 Hybrid by design

Your AI agents finally join the team.

An agent gets skills, a status and a record, like anyone else on the rota. Work only goes to an agent that’s connected, or a person who’s actually on.

One minute · from tree to mesh

When agents carry the relay, people connect directly, to each other and to the customer. Then work has to find the right person on its own. That’s the job 5xer does.

Read the transcript

How many people does a decision pass through before it reaches your customer?

Meanwhile, the person who could fix it is still waiting.

That’s the org chart doing its job. It moves information up and down, because only people could carry it.

Now agents carry it. So people connect directly, to each other and to the customer.

Amazon wants fifteen percent more individual contributors per manager.

Shopify asks teams to prove AI can’t do the work before they hire.

Gartner expects one in five organizations to flatten with AI by 2026.

The new unit of work is one person and their agents.

Here’s a better test of AI adoption. Count the layers between your people and your customer.

In a mesh, work has to find the right person on its own. The right person. With the reason on record. Sign up free at 5xer.com.

  • AgentPerson

    One pool, two kinds

    Register an agent once with its skills. It takes work only while it’s online, and a person’s own assistant only takes that person’s work.

  • People still make the calls that matter

    When a run needs a decision, it stops and asks a named person rather than guessing. Your rules hold, and if you override one, that’s on record too.

  • You can always say why

    Who was checked, who was skipped and why. When a customer or an auditor asks, you have the answer.

  1. 01Ask in plain words“Get the power back on at Linden House today.”
  2. 02The run hands out stepsTo agents and people who are on and qualified.
  3. 03Results come backEach step’s outcome decides the next one.
  4. 04Save it as a workflowStart it again next time and it runs the same steps under the same rules.

05 Staying as you are

What doing nothing keeps costing you.

Handing work out today compared with 5xer
The questionTodayWith 5xer
Who is free right now?You phone round or post in the group chat.Known: who is on shift, which agents are connected.
Who can actually do it?Whoever you happen to remember.Skills with levels, checked every time. Lapsing certificates flagged before the shift.
Where are the gaps?You find out when the job fails or the shift is short.Shown before you need the person, with what is missing.
What do AI agents do?Live in a separate tool. Hand-offs by copy and paste.Take steps from the same queue as your people.
Why did it go to them?Buried somewhere in a chat thread.Every step, who was skipped and why, on record.
Next time?You start from scratch, again.Save the run as a workflow and let it repeat.

06 Start free

Every job you hand out by hand is one you could lose.

Start with the next one. Connect your team and one agent, hand out a real job, and see who 5xer picks, and why.

Hand out your first job freeRead the agent docs

Runs, names and timelines on this page are illustrative, not a customer’s data.

Five people working on laptops around a long wooden table in a bright room, one in headphones.

What your first run shows you

  1. Who was on, and who wasn’t
  2. Who held the skill, at what level
  3. Where you have a gap, before it costs you
  4. Who 5xer picked, and why